Client Services Associate

Location: Krakow, Poland

Department: Professional Services

Type: Full Time

Min. Experience: Entry Level

Job Summary

The Client Services Associate is responsible for assisting the client service and technology implementation from initiation to closure.

The successful candidate is expected to have an interest in technology, experience in project management and business process and software implementation for clients. They must be highly collaborative and communicative with the clients and different internal business functions within the Firm. This client facing role drives transformation and innovation across our solutions, elevating our client experience.

Key Tasks and Responsibilities

  • Be responsible for the entire project life cycle of technology implementation for our clients.
  • Assist to assess & evaluate clients’ existing processes and workflows, provide suggestions and insight to clients to maximise the efficiency and effectiveness of the system implementation process
  • Be responsible for successfully managing the delivery of any other products and services that clients purchase.
  • Take part in regular meeting with clients to closely monitor the implementation process and ensure all milestones and deadlines are reached
  • Manage multiple clients and projects / tasks simultaneously
  • Channel and relay client feedback internally, and escalate issues to the Client Services Manager or Technology Director when appropriate
  • Prepare clients handover to Client Services Support Team by documentation and account program briefings to Client Services Managers and Support Staff
  • Contribute to the development, documentation and maintenance of standards, policies and procedures regarding client services processes
  • Supporting Client Services initiatives and assisting with ad-hoc projects


Qualifications and Experience

  • Tertiary degree with experience in a client-facing project management roles in an IT-solutions and/or professional business solutions environment
  • Excellent customer service skills
  • Excellent written and oral communication in English and preferably one additional European language (preferred but not limited to: German, French, Spanish, Russian, Danish)
  • A track record of effectively handling complex projects, to meet the needs of demanding clients
  • Excellent presentation skills, language and maturity
  • A flexible and adaptable approach to change and a strong focus on solution and service excellence
  • Microsoft Suite (Office, MS Projects and Visio) experience preferred
  • Self-starter with ability to work in a highly challenging, fast-paced, and dynamic environment
  • Highly attentive to detail and showing strategic insights in delivery and continuous improvement
  • Possess strong problem solving and multi-tasking skills
  • Willingness to occasionally travel for business

We offer a competitive salary and benefits package. Interested parties are invited to send their CV and cover letter in English including salary expectations through the portal.

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