IT Support Specialist

Location: Krakow, Poland

Department: Corporate IT

Type: Full Time

Min. Experience: Entry Level

The Red Flag Group is The Compliance FirmTM assisting Fortune 500 and 1000 companies turn compliance into a competitive advantage.  We create customised and integrated compliance solutions that add value to businesses.  Our main goals include: helping companies develop and maintain efficient and effective governance and compliance programmes as well as providing professional Technology service to companies around the world through our international offices.

Key Tasks and Responsibilities

  • Provide Installation and maintenance of end user IT equipment and tools (i.e. Hardware, Software and Peripherals) with strict compliance to standards at all times
  • Create and maintain accounts in Active Directory, Email Exchange, and Internal Business Applications.
  • Provide first level technical assistance and support to address user concerns locally and remote users.
  • Perform minor repairs and adjustments of IT equipment and tools. 
  • Refer IT problems which requires major repairs to respective vendor or supplier.
  • Inspect and prepare equipment specification, components and software prior to transfer of user accountability and delivery.
  • Maintain accurate log of status, findings/resolution details, and follow-up information.
  • Ensure adherence to IT process and procedure.
  • Maintain confidentiality of IT information (Infrastructure, System, Application and Data).
  • Perform preventative maintenance of various computer equipment, printers and peripherals
  • Maintain and keep accountability for onsite equipment.
  • Participate and support new Corporate IT initiatives.
  • May occasionally be required to provide after office hours support
  • Any other duties as assigned by management

Qualifications and Experience

  • Preferably a graduate of any IT related 4-year course such as BS Information Technology or its equivalent
  • At least 2 years of working experience specializing in IT/Computer - Network/System/ or equivalent
  • Minimum of 2 years in a corporate technology support position
  • Good understanding of operating system concepts, services, and security requirements for corporate users.
  • Proven experience in Microsoft Operating Environment.
  • Experience in Microsoft Front Office products; Outlook, Word Excel and PowerPoint.
  • Ability to work in a team fostered environment.
  • Proven technical skills in pc hardware, software, and office network support.
  • Excellent problem solving skills and troubleshooting.
  • Willingness and ability to learn.
  • Working knowledge of Microsoft Active Directory, Exchange, DNS, HTTP/S, SSH, and DHCP.
  • Experience working in a culturally and geographically diverse organization is desired. 
  • Ability to work in multi-tasked environment.
  • Confidentiality and high standard of ethics
  • Skilled in communicating effectively, both verbally and in writing.
  • Keen attention to detail

We offer a competitive salary and benefits package.  Interested parties are invited to send their cover letter and resume with salary expectations through to the RFG Recruitment Portal. Applicants who are not invited for interviews within 8 weeks may consider their application unsuccessful and should consider their application filed for future reference.

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